FAQ
Our ZERO shop and warehouse are open by appointment only. You can schedule an appointment by filling in the contact form on our contact page. Do you have questions about repairs, such as changing a tyre? Be sure to check out our Youtube channel. There you can find all kinds of handy tutorial videos that might solve your problem.
If you would like an invoice, please provide us with your order number and billing details. Did not order yet? Please add your billing details to the comments of your purchase.
We accept digital eco cheques from Sodexo and Monizze. Edenred is unfortunately not supported by our payment platform. We cannot accept paper ecocheques either.
The Z(ero) electric scooters do not have an IP certification, which means they are officially not fully waterproof. They do have the necessary silicones and rubbers to protect the wiring from small splashes of water. However, we do not recommend using the scooter in heavy rain. You can do so at your own risk.
Yes, after 30 to 50 km this will completely disappear.
Some Zero scooters have 2 charging ports. If you buy a second authentic charger, you can use both chargers at the same time to charge your scooter twice as fast. If you only have one charger, you can choose which port to use. There is only one battery in your scooter!
A steering damper will dampen the movement of your handlebars. This means that it becomes more difficult to turn your handlebars (adjustable). This is especially advantageous at higher speeds or on cobblestones. It also gives a more stable feeling while riding.
It is best to put the lock through the front or rear bridge axle of your scooter.
Depending on the model you can choose between different types of tyres (e.g. slick, off-road, extreme off-road, etc.). We can advise you which tyres can be combined with your scooter and under which circumstances you should use them. In our webshop you can also find different types of tyre sets for the different models.
If you are not satisfied with your purchased product, you can return it within 14 calendar days after delivery. The product(s) must be returned in their original condition and packaging.
If you are not satisfied with your newly purchased Z(ero) step, you can return it within 14 calendar days after delivery. The scooter must be returned in its original condition (0km) and packaging.
We do not deal in second-hand scooters because it is difficult for us to determine in what condition they are and with what care they were treated by their previous owners. However, from time to time we do have test models available from our test drive collection which we sell at favouranble prices.
On our webshop you can pay with Klarna. They offer various options depending on your country of residence. If you do not find what you are looking for with Klarna, you can ask your own bank. We can provide you with a quote on request that may enable you to get a loan from your bank.
All electronic Z(ero) scooters are equipped with a 25km/h speed limiter/restrictor, as required by Belgian law. It is possible to remove this limit in case you’d like to experience the full potential of your Z(ero) scooter. Attention: It is not allowed to ride your scooter on public roads without a 25km/h speed limiter!
It is possible to mount a seat to certain models. However, a scooter with this modification is not allowed on public roads!
It is not possible to register your scooter.
No, we only specialise in Zero steps. For questions concerning other brands, please contact your brand distributor.
There is a fair amount of counterfeiting going on. Do you want certainty? Then buy from an authorised Z(ero) dealer!